Terms of Service
Effective June 26, 2026
By installing or using RackScan, you agree to these terms. They cover how you may use the app, how scan packs work, and what is and isn't guaranteed.
License
We grant you a personal, non-exclusive, non-transferable license to use RackScan on devices you own or control, subject to these terms.
Acceptable use
- Only scan equipment you have permission to photograph.
- Don't reverse-engineer, decompile, or attempt to extract the underlying AI prompts or keys.
- Don't abuse the API endpoints (automated scripts, scraping, denial-of-service).
- Don't use RackScan to violate any law or third party's rights.
- We may rate-limit, suspend, or block access when needed to protect RackScan, paid scan credits, users, or the service.
AI output disclaimer
Assessments are produced by an AI model and are best-effort. Device identifications, capability estimates, and risk flags can be wrong. RackScan is an aid to a qualified technician - not a substitute for professional judgement. Always verify before recommending purchases, configurations, or replacements to a client.
Scan packs and quotas
- Free tier: 1 scan, no payment required.
- Workspace trial: 1 scan and 10 AI questions over 7 days when you sign in with email.
- Test Pack: 3 scans and 9 AI questions. $9.99 one-time.
- Starter Pack: 10 scans and 30 AI questions. $19.99 one-time.
- Standard Pack: 50 scans and 150 AI questions. $79.99 one-time.
- Pro Pack: 200 scans and 600 AI questions. $249.99 one-time.
- Packs are one-time purchases through Google Play or the App Store. Scans and AI questions in a pack are valid for 12 months from purchase, after which any unused balance expires.
- A "scan" is one completed AI analysis run. An "AI question" is a text-only refinement on an existing scan.
- Failed analysis attempts, timeouts, invalid requests, and upstream service errors do not consume another scan or AI question. Signed-in retries may return a cached completed result so the same request does not consume another scan.
- A completed fallback analysis counts as a completed scan when RackScan returns an assessment, even if it used fewer photos or a faster analysis path to recover from a timeout.
- Unused quota does not refund.
Refunds
Refunds are handled by the app store where you purchased the pack under that store's policies. For exceptional cases (charged but app non-functional, accidental purchase within 48 hours), email support@rackscan.app and we will work with you.
Data and deletion
Signed-out scans, clients, and settings live on your device. Tap Settings - Delete All My Data to wipe local app data. If you create a workspace, RackScan may store account, usage, project, scan, and billing-status records in its cloud backend. See the Privacy Policy for deletion request instructions.
Disclaimers and limitation of liability
RackScan is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of the app, including loss of data, loss of business, or decisions made based on AI output. Our total liability is limited to the amount you paid for RackScan in the preceding 12 months, or $50, whichever is greater.
Changes
We may update these terms. Material changes will be announced in-app or by email (if you have an account) at least 14 days before they take effect.